Delivery & returns

TRACKLOK® Ltd: NZ & AUSTRALIAN SHIPPING ONLY
For all orders within New Zealand freight charges are applied at checkout relevant to the region they are being sent to.

For all orders shipped to Australia, freight charges are applied at checkout relevant to the state they are being sent to. Any customs duties & GST are the responsibility of the customer for all Australian orders. These charges are not included in our pricing.

Should you require bulk orders we recommend contacting your local TRACKLOK® distributor or info@tracklok.com for appropriate rates.

DELIVERY TIMES AND LOCATIONS
Once your order is confirmed, delivery usually takes 2-7 working days within New Zealand and 5-7 working days for orders to Australia, depending on order size and stock availability. Please keep in mind that orders placed on weekends or public holidays will be processed on the next business day. If your online order is urgent, please contact us at orders@tracklok.com before placing the order to get the the most up to date lead times.

If you haven't received your item within the expected time frame and have concerns, please don't hesitate to contact us at orders@tracklok.com

To expedite the process, kindly provide your invoice number and purchase details.

To ensure successful delivery, please double-check your delivery address as we cannot be held responsible for delivering to an incorrect address. If a parcel is returned due to an incorrect address, the customer will be responsible for the cost of resending.

Please note that once your order has been shipped, cancellation is not possible.

Deliveries are made from Monday to Friday, and there is no Saturday or Sunday delivery service available.

PO BOX DELIVERIES
Unfortunately, we are unable to deliver to PO box addresses.

RURAL DELIVERIES
Rural deliveries may take an extra day or two, depending on the distance. At TRACKLOK® Ltd, we utilise an extensive courier network to ensure prompt delivery of your products.

RETURNS POLICY
At TRACKLOK® Ltd, we strive to offer the best prices by minimising our production and operational costs. Due to this, we are unable to accept returns, except in cases covered by the Consumers Guarantee Act or Fair Trading Act. Therefore, we kindly request that you carefully review your order before making the final purchase, as returns cannot be processed once the order is submitted.

EXCHANGE POLICY
Our product descriptions are detailed and informative to assist you in making an informed choice. Please take your time when ordering and choose carefully, as we are unable to facilitate product exchanges once your order has been received. However, if we have mistakenly sent you the wrong item (as mistakes can happen), or if your request to exchange an item is covered by the Consumer Guarantees Act or Fair Trading Act, we will gladly assist you.

If you believe you have a valid case for an exchange request, please contact us within 10 days of the invoice date before returning your order, as the process may vary depending on your situation. Proof of purchase is required for all exchanges, and the products must be in their original packaging and condition.

CONSUMERS GUARANTEE ACT 1993
The Consumers Guarantee Act establishes minimum standards for goods sold by TRACKLOK® Ltd. If the goods sold are of poor quality or faulty, we have the right to repair, replace, or refund the product.

FAIR TRADING ACT 1986
The Fair Trading Act protects customers from intentional or unintentional misleading practices. It applies to all aspects of product promotion and sales, including pricing, origin, safety standards, product availability, and sales techniques. The Fair Trading Act is enforced by the Commerce Commission.

HOW TO RETURN A PRODUCT
If you believe you have a valid reason to return a product based on the policies outlined above, please contact us at info@tracklok.com within 10 days of the invoice date before returning your order. The return process may vary depending on your situation, and failing to contact us within 10 days of the invoice date may result in delays or rejection of your claim. Proof of purchase is required for all return requests.

CHANGE TO ORDERS
We kindly request that you carefully review your order before finalising it. Once your order has been submitted and payment has been accepted, we are unable to make any changes, including product range, quantity, and address details.

OUT OF STOCK AND BACKORDERS
While we strive to maintain accurate stock levels at all times, unforeseen circumstances may occasionally prevent us from fulfilling your order. In such cases, we will contact you to offer an alternative, backorders or refund.